Learning design and facilitation for the Concordia University Innovation Lab

Learning design and facilitation for the Concordia University Innovation Lab

Page navigation: Summary | Challenge | Process | Results


During this course, a series of tools were researched and designed to support students engaging in learning to innovation while solving challenges with the Concordia Innovation Lab. The tools created include a syllabus and discussion guide for students and a brief document for mentors.


The Innovation Lab invites registered Concordia University students from all faculties to spend a term (8 or 13 weeks) working together in a group to address a challenge as contextualized by external partners or other Concordia instances. Participation is extra-curricular (i.e., students receive no credits), but they do receive an award payment. This means that the lab has to appeal to students of all disciplines, and the challenge-based experience is new to almost all student applicants and participants.

Numerous issues were prioritized:

  • An initial version of the syllabus, which focused on IDEO's Design Thinking approach and was created by Dr. Ann-Louise Davidson, was the starting point for this work. The Design Thinking approach did not align with the challenge-based pedagogy or the values of the lab.
  • There was minimal supporting documentation for students to develop teams or practice design research methods
  • The application process produces student responses which were sometimes difficult to compare or differentiate. The questions were not always aligned with the selection criteria.
  • Subsequent iterations focused primarily on providing students with guidance on using design research methods


At the onset of the course, the objectives I set for myself were:

  1. Primarily to find a comprehensive design approach that might be better suited to the varied nature of the challenges explored at the Innovation Lab and better aligned with its values. Thereafter, to adapt the syllabus (and instructional materials) around this alternate approach.
  2. Continue improving the diversity of formats of the learning materials (i.e., readings, audio and video) as per Universal Design for Learning guidelines.
  3. Include a wider variety of design approaches and perspectives in the learning materials.
  4. Add information to support students in better planning their work and balancing their workload.

Redesigning the syllabus (in Notion) and selecting a more holistic design process

At first, I transferred the document from MS Word into Notion in January 2021 (before the reading course commenced) to create a live version of the document with a calendar view. The content and layout were essentially preserved in the transfer.

Various design approaches were explored, including Human-Centred Design, Pluriversal Design, Equity-Centred Community Design, Design Justice, and The Double Diamond. Ultimately, the chosen design approach was A Systemic Design Approach (British Design Council, 2021) for its inclusion of a system-thinking, inclusion of nature as a stakeholder in design, perspective on design as a catalyst for change rather than as a process for creating ends, the inclusion of storytelling and leadership as enabling activities for design, and explicitly included enabling activities in alignment with the skills the Innovation Lab intends to teach to students.

While updating the syllabus, the content was reorganized into the following format for each week, and this was included to guide students in reading through the syllabus.

Example week # from–till

Design phase, which will be the focus of this week


These topics will be covered in the meeting, resources or your tasks.


List of Innovation Lab meetings for you to attend

Readings and multimedia

  • A list of content to support you in working on this week, usually about 1 hour. The content should be reviewed before the weekly Tuesday meeting (except for the first week).
  • Additional, optional content will be highlighted in gray.

Participant tasks

A list of tasks for you to do individually.

Team tasks

A list of tasks for you to accomplish as a team.


  • Suggestions of tools that may help you in this phase.

Incremental drafting for the final presentation

As you'll have to present at the end of the session, this is a suggestion on content for you to create or set aside in a given week rather than having to do it all in the penultimate week.

This new format was intended to support students in developing greater autonomy to progress through the challenges. It also greatly reduced the number of questions about the deliverables, tasks, schedule and design methods.

Although it is certainly not solely attributed to the syllabus, 100% of Winter 2021 Innovation Lab Challenge students reported in the final feedback survey that the experience was overwhelmingly positive and felt heard and included (83% of students responded to the optional, anonymous survey).

Continued improvements to the syllabus

After completing the above objectives, the Syllabus & Schedule was used with a cohort of challenge students during the summer of 2021. This time, results from the anonymous feedback survey were mostly positive (but not overwhelmingly so).

Taken together with (undocumented) discussions with several students, it seems quite likely that some of this critical feedback relates less to the syllabus and more to a misalignment between the scope of the challenges carried out by mentors and the initial Innovation Lab framing of these challenges. Specifically, some of the challenges seemed to be led by mentors to solve technical problems rather than as exploratory, student-led challenges. Addressing these issues relate more to partnership development, framing of the challenge, and the invitation – some of which are addressed further below.

Student feedback about the syllabus:

8 weeks is a really short time and constrained us only to explore one possible solution.
[During this challenge, what would really help my learning is] probably some more workshops specific to the task.
[During this challenge, what would really help my learning is to] have entrance packages with more specific instructions of what my team was asked to do.
[During this challenge, what would really help my learning is to have] very clear deliverables and understanding of how and what tangible skills will be learnt.

After reviewing more student feedback and in preparation for the fall 2021 iteration, I designed the following improvements to the syllabus:

  • Adding a visual representation of the schedule to orient students visually;
  • Adapt the schedule for an experience of longer duration (from 8 weeks to 13 weeks); and
  • Combine multiple sections (weeks) when the content covers the same design activities (and deliverables).

Designing a guide for mentors to help them work with students

Most students had a positive experience participating in the Innovation Lab Challenges. However, it was clear in both the winter and summer 2021 challenges that students needed extra support when the mentors were not regularly engaging with them or when there were tensions between mentors and students. My reading of these situations (based largely on speaking with students in confidence, interacting with mentors, and reviewing student learning logs) was that better orientating mentors might address this as to the expectations and process of the lab.

Consequently, a summary and mentorship guide was prepared for sharing with prospective challenge partners who might mentor students and collaborate with the lab. Along with the mentorship guide, it may be helpful to add a visual overview of the syllabus (see the Syllabus & Schedule in the appendix). Although some exploratory research was carried out, the materials I discovered predominantly were about career mentorship and were not that helpful. Therefore, the guide was written from personal learning experiences (including conversations and feedback from students in past challenges and my own experience leading teams).

The mentorship guide outline:

  • Understanding the Innovation Lab, its values, and challenge criteria
  • Expectations of mentors concerning knowledge, attitudes and actions
  • Who are the students?
  • Benefits of being a mentor

The mentorship guide is available for download:


Designing a team-forming guide for students

During the course of the winter and summer 2021 challenges, several students reported that workloads across their teams felt very unevenly distributed.

I identified this as an opportunity to create an additional tool, a team-forming discussion guide, assembled with the support of brainstorming and initial contributions from Concordia Innovation Lab alumni. As the alumni also supported student teams, I facilitated an ideation session with them to elicit multiple perspectives on the issues, solutions, and activity formats. The students strongly preferred a tip-sheet format, and six issues emerged, so each leader was tasked with writing some tips for two issues.

However, I was concerned that a tip sheet would not be an ideal learning tool for these interpersonal issues and did not reflect the hands-on and experimental praxis of the Innovation Lab. Therefore, I produced a discussion guide by reassembling the tips and adding 3 issues which emerged during my research. The guide scaffolds a group discussion through 9 topics relating to team collaboration, thus granting each team the trust to learn and figure it out together. Additionally, the guide creates accountability among the team (and to the lab) by requesting that students document their agreements, sign them, and share them with the Innovation Lab. The hope is that the agreements students document may further improve how the lab supports students in forming healthy team dynamics.

The team-forming discussion guide is available for download:


Student feedback about the teamwork experience:

I [felt] like teamwork was hard, and maybe having workshops on this would help.
If my teammates put in more work. The problem with this challenge that made it difficult and at times, impossible to have fun was that a big portion of the work fell just to me.
Collective collaboration of my teammates, which sadly didn't happen, not even in the last stages of the challenge, made the whole teamwork chaos for myself and [another student.] … I would recommend fewer team members, like 4 people, for upcoming innovation lab challenges, it would make it much easier to reach out to people.
I, unfortunately, found this challenge not what I was expecting at all. It ended up being very stressful with regard to group dynamics.
Results of the ideation around teamwork challenges with alumni of the Innovation Lab. I used Miro to facilitate ideation while using 4 lenses to approach the challenge, and subsequently, we grouped ideas into themes and action items.
Results of the ideation around teamwork challenges with alumni of the Innovation Lab. I used Miro to facilitate ideation while using 4 lenses to approach the challenge, and subsequently, we grouped ideas into themes and action items.

Design and development of guides for research design methods

The Systemic Design Approach report by the British Design Council includes many helpful prompting questions and descriptions and diagrams of the approach. However, for students who are unfamiliar with design research, it is not always clear how to begin. To this end, I designed, researched and developed guides on various design research methods.

At the beginning of the challenges, students are simultaneously forming a new team, adjusting to challenge-based learning, learning about design research, and trying to understand what is happening in their challenge topic. Therefore, I focused the guides on the most critical methods for understanding and exploring their challenging topic.

The exploration methods guide is available for download:


Possible next steps: towards a more student-centred approach

After interacting with students and mentors during the first iteration, I began advocating for an approach in which we let students bring their own challenge topic, develop a network of collaborators with whom to learn and ultimately address the challenge.

As part of a course assignment, I developed a research prospectus for a design-based research study that “focuses on important research gaps within the increasingly popular and highly relevant approaches to authentic learning in higher education.”

Subsequently, I carried out a critical literature review to “examine what the literature says about supporting higher education students learning to address complex problems by developing their own knowledge networks.”

Finally, in one of the student application forms, I included some optional questions to gauge student interest in working on their own challenge topics (85% interested) and working on a challenge over two terms (75% interested). These results align with what I heard anecdotally from students and what I found in the literature.

The research prospectus is available for download:

Research Prospectus.pdf113.2KB

The critical literature review is available for download:

Critical Literature Review539.4KB
Diagram of learner interactions in connectedness learning.
Diagram of learner interactions in connectedness learning.


An iterative approach was used to produce tools to support students' learning experience in the Concordia Innovation Lab Challenges.

Improving the student learning experience involved:

  1. Selecting a new design approach with which to align the learning process and supporting materials, the Systemic Design Approach;
  2. Addressing areas of critical feedback from students by:
    1. Clarifying the work expected of students throughout the challenge;
    2. Empowering students to shape healthier team dynamics from the beginning explicitly; and
    3. Clarifying the expectations of mentors who will support the students.


Design approaches

Creative Reaction Lab. (2018). Equity-Centered Community Design: Field Guide. https://static1.squarespace.com/static/5e3b20447d777f2b32c1bc1c/t/5e667103feb2830f1b1b68d4/1583771908636/ECCD+FIELD+GUIDE+-+DOWNLOAD.pdf

Design Council. (2021). Beyond Net Zero: A Systemic Approach. https://www.designcouncil.org.uk/sites/default/files/asset/document/Beyond Net Zero - A Systemic Design Approach.pdf

Design Justice Network. (n.d.). Read the principles. https://designjustice.org/read-the-principles.

Huertas, J. [Design Thinking 24/7]. (2020, May 28). What is the design process of "DOUBLE DIAMOND" and how to use it: Season 12 Ep 16. [Video]. YouTube. https://www.youtube.com/watch?v=Y0pKTgUz9Wg

IDEO.org. (2015). The field guide to human-centered design: Design kit. https://d1r3w4d5z5a88i.cloudfront.net/assets/guide/Field Guide to Human-Centered Design_IDEOorg_English-0f60d33bce6b870e7d80f9cc1642c8e7.pdf

The Phyllis M. Taylor Center. (2020, June 26). Pluriversal design and desire-centered design. Pluriversal design and desire-centered design, LEITAO, Renata M. [Video]. YouTube. https://www.youtube.com/watch?v=0Zj595qK3E0

Syllabus & Schedule

The following list excludes references which were in the first syllabus version (Davidson, 2021).

Campos, N. [iDE]. (2020, August 12). The Cambodia Innovation Lab Prototypes a Handwashing Device using Human-Centered Design. [Video]. YouTube. https://www.youtube.com/watch?v=pEaWp2laoEk

Cherian, A. [TEDx Talks]. (2018, May 1). The Art of Frugal Innovation | Arun Cherian | TEDxBocconiUMumbai. [Video]. YouTube. https://www.youtube.com/watch?v=psduq4vYZmQ

Cho, M. (2013, October). The science of stage fright (and how to overcome it). [Video]. TED-Ed https://www.ted.com/talks/mikael_cho_the_science_of_stage_fright_and_how_to_overcome_it?language=en

Colligan, P. [MaDAsiaChannel]. (2013, June 27). Prototyping Social Innovations 08.06.2013. [Video]. YouTube. https://www.youtube.com/watch?v=thgWWE1ao98

Davidson, A-L. (2021, February 18). Schedule Winter 2021. [Unpublished syllabus].

Duarte, N. [TEDx Talks]. (2010, December 10). TEDxEast - Nancy Duarte uncovers common structure of greatest communicators 11/11/2010. [Video]. YouTube. https://www.youtube.com/watch?v=1nYFpuc2Umk

Grant, N., K, K. and Brown, T. [Ellen MacArthur Foundation]. (2016, November 29). Adopting a systems mindset – Circular Design Guide. [Video]. YouTube. https://www.youtube.com/watch?v=ylujl-ZKdq8

Huertas, J. [Design Thinking 24/7]. (2020, January 23). What is and how to make a "USER INTERVIEW": Season 10 ep 12. [Video]. YouTube. https://www.youtube.com/watch?v=iFqURR4fCKM

Khanal, S. [TeachForAll]. (2016, February 4). Teach For Nepal - Building a collective, contextualised vision in partnership with communities. [Video]. YouTube. https://www.youtube.com/watch?v=u_SbN8njqwo

Kim, L. [Lee Kim]. (2019, April 11). NYC Service Design Collective Vision Setting. [Video]. YouTube. https://www.youtube.com/watch?v=kDn4wTxQO-0

Leurs, B., & Roberts, I. (2018, April). Playbook for innovation learning: 35 diagrams to support talking and thinking about learning for innovation. Nesta. https://states-of-change.org/assets/downloads/nesta_playbook_for_innovation_learning.pdf

Lin, Y. [Board of Innovation]. (2019, April 25). How Might We statement builder. [Video]. YouTube. https://www.youtube.com/watch?v=51SX9CpFBnc

Guimarães, C. [Itaú Cultural]. (2013, May 3). Gambiarras and Mestres da Gambiarra - "VER É UMA FÁBULA" (2013) − videoguide in English. [Video]. YouTube. https://www.youtube.com/watch?v=AjdBZfofxrE

Hyper Island. (n.d.). Toolbox - How Might We Questions. https://toolbox.hyperisland.com/how-might-we-questions

MaRS Solutions Lab. (n.d.). Living Guide to Social Innovation Labs - Challenge Statements. https://mars-solutions-lab.gitbook.io/living-guide-to-social-innovation-labs/seeing/understanding-the-problem-systems-and-complexity/leverage-points

MaRS Solutions Lab. (n.d.). Living Guide to Social Innovation Labs - Leverage Points. https://mars-solutions-lab.gitbook.io/living-guide-to-social-innovation-labs/seeing/understanding-the-problem-systems-and-complexity/leverage-points

Mizko. (2021, February 14). How to Conduct a User Interview for UX Designers (in 10 Minutes) - FREE Template Provided. [Video]. YouTube. https://www.youtube.com/watch?v=KZ6jj_EZUgM

Ortega, M & Juri, S. [Design in Transition / Diseño en Transición]. (2020, September 8). EP3. - Isabel Dávila: Lecciones sobre diseño desde la selva tropical ecuatoriana [ESP]. [Podcast]. Anchor FM. https://anchor.fm/design-in-transition/episodes/EP3----Isabel-Dvila-Lecciones-sobre-diseo-desde-la-selva-tropical-ecuatoriana-ESP-ej9i52/a-a35cbkd

Papi-Thornton, D. [Skoll Centre]. (2016, November 29). Using the Impact Gap Canvas. [Video]. Vimeo. http://tacklingheropreneurship.com/the-impact-gaps-canvas/

Patterson, S. E.. (2020, February 3). First-ever compendium of indigenous technologies provides a powerful toolkit for climate-resilient design. Harvard University Graduate School of Design. https://www.gsd.harvard.edu/2020/02/first-ever-compendium-of-indigenous-technologies-provides-a-powerful-toolkit-for-climate-resilient-design/

Polaine, A. (2009, January 21). The Back of The Napkin. The Designer's Review of Books. https://www.designersreviewofbooks.com/2009/01/the-back-of-the-napkin/

Pullan, D. [THE MAGIC SAUCE]. (2019, March 12). Rapid prototyping & experimenting in easy and cheap ways. [Video]. YouTube. https://www.youtube.com/watch?v=2Q5fG6J5uJw&t=72s

Roam, D. [Talks at Google]. (2008, June 3). The Back of the Napkin | Dan Roam | Talks at Google. [Video]. YouTube. https://www.youtube.com/watch?v=kuA_yz7aTo0&t=67s

Song Exploder. (2019, September 4). Episode 167: Robyn: "Honey." [Podcast]. https://songexploder.net/robyn

Tripp, J. F. [Dr. John F. Tripp]. (2020, December 5). Tufte's Rules for Graphical Integrity. [Video]. YouTube. https://www.youtube.com/watch?v=RK0TSg6BU5s

Wong, T. (2021, June 28). The most popular design strategy is BS. Fast Company. https://www.fastcompany.com/90649969/the-most-popular-design-thinking-strategy-is-bs

Team-forming discussion guide alumni notes

Edmond, E. (2021). Meeting Habits. [Unpublished notes]. https://miro.com/app/board/o9J_l52Vu8o=/

Ledo, J. (2021). Vibes. [Unpublished notes]. https://miro.com/app/board/o9J_l52Vu8o=/

Park, H. (2021). Tipsheet. [Unpublished notes]. https://miro.com/app/board/o9J_l52Vu8o=/